Toolkit helps users develop the knowledge and skills to implement Citizen Report Cards (CRCs). CRCs provide public agencies with systematic feedback from users on the quality and adequacy of public services, providing a rigorous basis and a proactive agenda for communities, CSOs, or local governments to engage in a dialogue with service providers to improve service delivery.
Location: Global
Type: Tools
Topics: Accountability
Organization: Pathfinder International
Resource: View Resource